All items are guaranteed for delivery within 7 working days of receiving your dispatch confirmation email. Delivery is via recorded Royal Mail or another courier service for larger deliveries. A next day delivery service is available by selecting Royal Mail Special Delivery, this has an additional cost. Orders must be placed by midday to qualify for this service. Please contact us if your order is particularly urgent or after midday and we will do our best to help.
If you require your item(s) by a particular date, please contact us ahead of placing your order to make sure we are able to meet your requirements. If the item(s) you have ordered are not in stock at time of order we will get in contact with you as soon as possible to let you know of the situation.
All deliveries are sent via recorded courier services and are expected within a reasonable time of the date of the dispatch confirmation, unless there are exceptional circumstances. Again, if you require your item(s) by a particular date, please contact us ahead of placing your order to make sure we are able to meet your requirements.
Please note that you may be subject to import taxes and duty which are issued when the delivery reaches its specific location; contact your local customs office for further information.
Returns - Instore
We are happy to refund or exchange items returned within 7 days of purchase, provided they are accompanied by a receipt and original labels and packaging. Purchases returned to us within 8 to 14 days may only be exchanged, after 14 days we are no longer able to accept items back for a refund or exchange
Returns - Online
please email us at [email protected] with a brief description of your refund or exchange and whilst there are many reasons why you would like to return a product to us, in all cases please follow the steps below.
- Return items within 14 days of receipt.
- Ensure that you include your printed email confirmation along with the parcel you are returning.
- Items are unworn/unused.
- In a re saleable condition.
- in correct or similar packaging to avoid damage.
- obtain a proof of posting via Royal Mail or your chosen courier service as we cannot be held responsable for damage or loss of the item during its journey.
- Please note* due to hygiene reasons we can not acccept refunds or exchanges on underwear.
Items which we deem to be faulty or miss-sold are eligible for a full refund including postage, however items which were not miss-sold or faulty are subject to a refund of the product only.
On exchanges, please forward us your original confirmation email and include a brief description of your chosen product you would like to exchange via [email protected], upon receipt of your product, we will send your replacement at no additional charge.
we reserve the right to refuse a sale if we deem it necessary online, in shop or third party. This could be due to a pricing error or a misrepresentation of a product. this may be because of human error or technical issues, To our knowledge this does not effect your statutory right. We also reserve the right to enforce or withdraw our guarantees at anytime.
Please return to:
73 New Street
Refunds will be made to your account via our secure system within 5 working days of satisfactory receipt of goods.
Regent Tailoring reserve the right to make changes to their policies at any time and without notification.